Question 1

How do I book a cleaning?

Accepted Answer

Booking is simple:  visit our online scheduler, select your service, answer a few quick questions, and choose the date and time that works best for you. 
Once you submit your request we will confirm availability and send you a booking confirmation by email.

Please note that your booking is only confirmed once you receive that confirmation email.

Question 2

How far in advance do I need to schedule?

Accepted Answer

Our schedule typically books 7 days in advance. We currently do not offer same-day or next-day appointments.

Question 3

What happens if I need to reschedule or cancel?

Accepted Answer

Life is unpredictable — we get it. We ask for at least 48 hours notice to cancel or reschedule at no charge. Changes made within 48 hours of your appointment may be subject to a $75 fee.
If you need to make a change please contact us as soon as possible and we will do our best to accommodate you.

Please note that the full service fee applies if our team arrives and is unable to access your home, for example if no one is available to provide entry or access has not been arranged in advance.

Question 4

When is payment due?

Accepted Answer

Payment is due on the day of your appointment. The credit card you provide at booking is processed automatically on the day of service. All transactions are secure and your total is always confirmed upfront — no surprises on your statement.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards for your convenience.

Please note that our cleaners do not accept cash payments on site. All payments are processed exclusively through credit card prior to your appointment. This policy exists to keep our team safe and ensure every transaction is properly documented for your records and ours.

Question 6

Do you accept tips?

Accepted Answer

Tips are never expected but always appreciated. If your cleaner did a great job and you would like to show it, a tip is a wonderful way to recognize their work directly. You can leave a cash tip on the day of the service.

Lumina Green Cleaning & Organizing

Frequently asked questions