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Lumina
Green Cleaning & Organization
Frequently asked questions
Booking your first clean is simple. Visit our online scheduler, select your service, answer a few quick questions, and choose the date and time that works best for you. You'll receive a confirmation as soon as your booking is complete.
Our schedule typically books 7 to 10 days in advance. We currently do not offer same-day or next-day appointments.
Life is unpredictable, we get it. We ask for at least 48 hours notice to reschedule or cancel at no charge. Cancellations made within 48 hours of your scheduled appointment may be subject to a $70 fee. If you need to make a change, please contact us as soon as possible so we can do our best to accommodate you.
Please note that the $70 fee also applies if our team is unable to access your home at the time of the scheduled service, for example, if no one is available to provide entry or if access has not been arranged in advance.
Payment is due 24 hours before your scheduled appointment. For Zelle payments, you will receive a reminder the day before your visit with instructions. Credit card payments are processed automatically at the time of booking confirmation.
For Move In / Move Out services, a 50% deposit is required at the time of booking to secure your date, with the remaining balance due 24 hours before your appointment.
All transactions are secure, and pricing is always confirmed upfront — no surprises on your statement.
We accept Zelle and all major credit cards for your convenience.
Please note that our cleaners do not accept cash payments on site. All payments are processed exclusively through Zelle or credit card prior to your appointment — this policy exists to keep our team safe and ensure every transaction is properly documented for your records and ours.